Return and Refund

Thank you for shopping at Surplus Outlets! To ensure you have a pleasant shopping experience, we offer a 30-day return and exchange policy. Please read the following return and exchange rules:

  1. Return and Exchange Conditions
    1. Requests for returns or exchanges must be made within 30 days of receiving the product.
    2. Items must be in brand-new condition, unused, and with no impact on their resale value.
    3. All original packaging, including accessories, tags, and manuals, must be intact.
  2. Return Address
    1. Returns should be sent to our designated warehouse in Mexico.
    2. Address：Frontera 205, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico
  3. Return and Exchange Process
    1. Contact our official customer service email or WhatsApp customer service to request a return or exchange. Provide your order number and photos of the product.
    2. Our customer service team will confirm the return and exchange conditions and provide you with the return address.
    3. Send the product back to the designated warehouse and provide us with the tracking number.
    4. Once the warehouse receives the product and confirms it meets the return conditions, our customer service will process your refund or exchange.
  4. Contact Information
    1. Official Customer Service Email: [email protected]
    2. WhatsApp Customer Service: +525552648016
  5. Notes
    1. The return shipping cost is the responsibility of the buyer.
    2. If the product has a quality issue, we will cover the return shipping cost and arrange for a replacement or a full refund.

Thank you for your understanding and cooperation. Happy shopping at Surplus Outlets!