At Surplus Outlets, we strive to provide efficient and reliable shipping to ensure your purchases reach you as quickly as possible. We are pleased to offer free shipping on all orders. Below you will find detailed information about our shipping processes and policies.
Domestic Shipping
We ship most orders from our local locations in Mexico. For these domestic orders, you can expect delivery within approximately 3 business days. Our local shipping services ensure that your items arrive promptly and in perfect condition.
International Shipping
Some items may be shipped directly from our factories in Europe and Asia. For these international orders, the delivery time is typically between 10 to 15 business days. We work with trusted international carriers to ensure that your packages are handled with care and delivered efficiently.
Shipping Costs
We are pleased to offer free shipping on all orders, both domestic and international. There are no additional shipping charges at checkout.
Taxes and Duties
For orders shipped from overseas, including those coming from the EU and China Mainland, no additional taxes and duties will be charged. The price you see at checkout is the final price you will pay.
Order Processing
- Order Confirmation: After placing your order, you will receive an order confirmation email with your order details.
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
Shipping Policies
- Delivery Address: Please ensure that your delivery address is accurate and complete. Surplus Outlets is not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our Customer Service team immediately for assistance.
- Order Changes and Cancellations: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
Contact Us
If you have any questions or need further assistance with your order, please contact our Customer Service team at [email protected]. We are here to help and ensure your shopping experience with Surplus Outlets is exceptional.